Terms and conditions
The terms for our website and SEO plans, in plain English.
Last reviewed 13 November 2026
Who we are
Bournemouth Website Solutions is a trading name of Pixen Ltd, a company registered in England and Wales (company number 13419638). Our registered office is Office 403, Screenworks, 22 Highbury Grove, London, N5 2ER. Pixen Ltd is registered with the Information Commissioner's Office (registration CSN8351771). In these pages, "we" and "us" mean Pixen Ltd.
1. About these terms
These terms apply to the website and SEO services we provide. The agreement starts when you approve a design and set up your plan and payment. Anything that changes it must be agreed in writing, and email counts.
2. Who we work with
We can decline an application or a plan before you approve a design, for any reason. We may carry out credit and identity checks on your business and, where relevant, its directors or owners.
3. The free design
The homepage design is free and needs no card. You can walk away before approval without paying. We create it using AI tools, finished by our team. We own the design until you have approved it and the minimum term is paid, so you may not use it, or have anyone else build from it, unless you approve it.
4. What your plan includes
There is no build fee. The monthly price covers design, build, hosting, your domain, SSL, backups, security updates, unlimited support tickets and the monthly edit time shown for your plan. Extra pages and add-ons cost extra. Larger changes than your edit time allows are quoted and agreed in writing before we start.
5. Your responsibilities
You agree to supply content, access and approvals in good time, and you are responsible for their accuracy. If materials are more than 15 working days late we may pause the build, and your payments continue meanwhile.
6. Payment
Plans are paid monthly in advance by Direct Debit or card. Our prices do not include VAT because we are not VAT registered. We may change prices with at least 30 days written notice, but not during your minimum term.
7. Minimum term and leaving early
The minimum term is the first 18 monthly payments. You can end the plan earlier in writing with no cancellation fee, but payments already due must still be paid. The website is switched off at the end of the last paid month and remains ours. Your domain stays in your name and your own content remains yours. If you ask before the site is switched off, we will give you a copy of your content.
8. After the minimum term
Once all 18 payments are made, ownership of the website design and content we created passes to you, apart from third party tools, plugins and licences. The plan then runs month to month, and either side can end it with 30 days written notice. You may move hosts yourself or ask us to help for a fee.
9. Late or missed payments
If a payment is missed we may contact you, pause work, suspend or switch off the website, charge statutory interest and a recovery fee. If a payment is more than 3 months overdue we may permanently delete the website, backups and data after giving written warning. Unpaid amounts remain due.
10. Domain names
Where a domain is included we register or transfer it into your name and renew it while your plan is active. When the plan ends we will help you move it, and renewal becomes your responsibility.
11. Intellectual property and portfolio
Rights in the website stay with us until the minimum term is paid in full. We may show your website in our portfolio unless you object in writing.
12. Your content
You are responsible for the content you give us and must have the right to use it. You agree to cover us against third party claims arising from it.
13. Hosting and backups
We use third party hosting and security providers and do not guarantee a particular level of uptime. Backups are kept while your plan is active and are for restoring the website, not for archiving.
14. SEO services
SEO is a separate service sold as monthly hours. It is a rolling monthly plan with no minimum term, and either side can end it with 30 days written notice. It is available for WordPress websites only, and a one-off setup fee applies if we did not build the site. We do not guarantee rankings, traffic, enquiries or business results.
15. Support requests
Please send change and support requests by support ticket or email. Verbal or informal messages are not formal requests.
16. Confidentiality
Each side agrees to keep the other's confidential information private, except where it is already public, already known, or must be disclosed by law or a regulator.
17. Limit of liability
Our total liability to you is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost revenue, profit, data or opportunity. Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
18. Unlawful use and ending the agreement
You must not use the website or our services unlawfully, harmfully or misleadingly. We can suspend or end your plan at once if we reasonably believe it is being misused or you are in serious breach. Either side may end the agreement if the other seriously breaches these terms and does not put it right within 14 days of written notice.
19. Events outside our control
We are not liable for delays caused by events beyond our reasonable control, such as natural disasters, war, cyber attacks, failures of third party platforms or changes in law. We will tell you as soon as we reasonably can.
20. Website content
Content on this website is for general information. It forms part of an agreement only if it appears in these terms, on the pricing page at the time you approve your design, or in writing from us.
21. Whole agreement and changes
These terms and your plan details at approval make up the whole agreement and replace earlier discussions. We may update these terms, and using the service after an update means you accept it. The review date at the top shows the latest version.
22. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact
Email hello@bournemouthweb.uk or call 01202 125005.